Cancellation and Refund Policy
Account Cancellation
We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.
If you wish to cancel your account, notify us at least 15 days before the end of your term (rising a support ticket at support.backendo.com).
Your subscription gets renewed automatically on the 1st of every month/quarter/year.
You can upgrade or downgrade the level of our services at any time during your usage; however, backendo does not refund any fees in that case.
If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term.
We reserve the right to modify or terminate the backendo service(s) for any reason, without notice at any time.
Fraud: Without limiting any other remedies, backendo may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
Note: No refunds are offered, even if a plan is canceled mid-month.
Monthly Billing, Cancellation, and Refund Policies
backendo charges and collects in advance for the use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, backendo will calculate a pro-rated amount with the first payment due on signing.
All subscriptions monthly, quarterly, and yearly renew automatically on their due renewal date according to the date of purchase until officially canceled in writing. Customers may cancel anytime by raising a ticket at support.backendo.com
Customers will receive an email from backendo confirming that their subscription to the SaaS service has been canceled.
Important: No refunds or credits for partial months of service will be refunded to a customer upon cancellation.
Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, the customer has to rise a support ticket at support.backendo.com.
The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about our Privacy Policy, You can contact us:
By visiting this page on our website: https://help.backendo.com
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